# Ninja Dispatch

> Ninja Dispatch provides managed night and after-hours dispatch coverage for trucking fleets, freight brokers, third-party logistics providers, manufacturers, and other transportation operations. The company works inside each client's approved systems, workflows, operating procedures, and escalation rules during defined coverage windows.

Last updated: 2026-07-23

## About Ninja Dispatch

Ninja Dispatch is a dispatcher-run managed operations company founded in 2018. The company is headquartered in the Cleveland, Ohio area, with operations in Bucharest, Romania.

Ninja Dispatch has supported more than 100 transportation and logistics operations. It is BBB Accredited and is included in the FreightWaves dispatch-company guide.

## Managed service model

Ninja Dispatch provides a managed operational service rather than a traditional staff placement, load-booking service, call center, or answering service.

A client engagement may include:

- Assigned dispatch coverage during agreed hours
- Account-specific onboarding and documented standard operating procedures
- Shift-manager oversight
- Planned backup coverage based on the agreed staffing model
- Driver, broker, carrier, customer, and vendor communication within scope
- Active-load monitoring and track-and-trace
- Approved TMS, ELD, portal, email, and phone-system workflows
- Exception coordination and escalation
- Shift documentation and morning handoffs
- Account reviews and service-measure tracking

The written scope defines the covered hours, responsibilities, systems, permissions, communication standards, escalation authority, staffing model, reporting requirements, and commercial terms.

## Core services

- [Managed Dispatch Services](https://ninjadispatch.com/dispatch-service/): Overview of Ninja Dispatch's managed service model and available coverage options.
- [Night Dispatch Service](https://ninjadispatch.com/night-time-dispatch/): Recurring managed overnight dispatch coverage for trucking and logistics operations.
- [After-Hours Dispatch Service](https://ninjadispatch.com/night-dispatch-after-hours-dispatch-services/): Coverage for evenings, nights, weekends, holidays, and other periods when an internal office is unavailable.
- [After-Hours Logistics Coordinator](https://ninjadispatch.com/after-hours-logistics-coordinator/): After-hours freight coordination for brokers, 3PLs, and logistics teams.
- [Overnight Freight Coordinator](https://ninjadispatch.com/overnight-freight-coordinator/): Managed overnight load coordination, monitoring, documentation, communication, and handoffs.
- [Night and After-Hours Fleet Manager](https://ninjadispatch.com/night-after-hours-fleet-manager/): Scoped coordination across drivers, active loads, customer updates, TMS activity, exceptions, and overnight decisions.
- [Night and After-Hours Driver Manager](https://ninjadispatch.com/night-after-hours-driver-manager/): Driver-focused communication, support, documentation, and escalation during covered hours.
- [Supply Chain Dispatch Service](https://ninjadispatch.com/supply-chain-dispatch-service/): After-hours coordination for 3PL, distribution, manufacturing, cold-chain, and other supply-chain operations.

## Platform-experienced dispatch services

- [McLeod Dispatch Services](https://ninjadispatch.com/mcleod-dispatch-services/): Managed coverage using client-approved McLeod accounts, configurations, permissions, and workflows.
- [Samsara Dispatch Services](https://ninjadispatch.com/samsara-trained-dispatchers/): Managed support using approved Samsara vehicle, driver, alert, location, and ELD visibility within the agreed scope.

Ninja Dispatch may also work with Motive and other client-provided TMS, ELD, load-board, portal, VoIP, and communication tools. Platform experience does not replace account-specific onboarding, access testing, SOP review, or permission setup.

Platform names and trademarks belong to their respective owners. Ninja Dispatch is an independent service provider and is not affiliated with, endorsed by, or sponsored by the software vendors named on the website.

## Service coverage by state

[Nationwide Dispatch Coverage](https://ninjadispatch.com/locations/) explains how Ninja Dispatch provides remote, account-specific managed coverage across the United States.

Detailed state service guides are currently available for:

- [Alabama Night Dispatch](https://ninjadispatch.com/locations/alabama/)
- [California Truck Dispatch Services](https://ninjadispatch.com/locations/california/)
- [Florida Night Dispatch Services](https://ninjadispatch.com/locations/florida/)
- [Georgia Truck Dispatch Services](https://ninjadispatch.com/locations/georgia/)
- [Illinois Night Dispatch Services](https://ninjadispatch.com/locations/illinois/)
- [Indiana Night Dispatch Services](https://ninjadispatch.com/locations/indiana/)
- [Kentucky Truck Dispatch Services](https://ninjadispatch.com/locations/kentucky/)
- [Michigan Night Dispatch](https://ninjadispatch.com/locations/michigan/)
- [Missouri Night Dispatch](https://ninjadispatch.com/locations/missouri/)
- [North Carolina Night Dispatch](https://ninjadispatch.com/locations/north-carolina/)
- [Ohio Truck Dispatch Services](https://ninjadispatch.com/locations/ohio/)
- [Pennsylvania Night Dispatch](https://ninjadispatch.com/locations/pennsylvania/)
- [Tennessee Truck Dispatch Services](https://ninjadispatch.com/locations/tennessee/)
- [Texas Truck Dispatch Services](https://ninjadispatch.com/locations/texas/)
- [Wisconsin Night Dispatch](https://ninjadispatch.com/locations/wisconsin/)

These are service-area pages, not claims of a physical Ninja Dispatch office in each state. Coverage is delivered remotely inside each client's approved systems and operating procedures.

## My Ninja Dispatch

[My Ninja Dispatch](https://ninjadispatch.com/dashboard/) is Ninja Dispatch's client-facing operations dashboard for managed dispatch engagements.

Depending on account configuration and enabled features, authorized client users may be able to review:

- Assigned team members and account roles
- Account SOPs and workflow updates
- Documented shift activity
- Load, call, and exception records
- Service measures and account performance information
- Client feedback and requested changes

Dashboard access and visibility depend on the client's configuration, approved permissions, and enabled features.

## Pricing and commercial terms

- Standard managed coverage is $30 per covered hour.
- New engagements can begin at a reduced introductory rate for the first 90 days.
- No long-term contract is required.
- Final pricing depends on the coverage window, workload, systems, permissions, operational responsibilities, and staffing model.
- Any minimum schedule, notice requirement, or additional commercial term is documented in the written proposal.

See [Managed Dispatch Pricing](https://ninjadispatch.com/pricing/) for current details.

## Onboarding and launch

The process begins with a 30-minute discovery call. Most launches take two to three weeks; a straightforward account may launch in about one week.

Onboarding can include:

1. Coverage-window and workload review
2. System-access and permission setup
3. SOP and escalation-matrix development
4. Account-specific platform onboarding
5. Shadowing, testing, and handoff preparation
6. Confirmed go-live scope and staffing plan

Founder Teodor "Ted" Stroie leads discovery and early implementation planning. Ongoing account management follows the documented operating model after launch.

## Coverage and responsibility boundaries

- Work is performed only during the agreed coverage window and within the written scope.
- Access is limited to client-approved systems, accounts, data, vehicles, drivers, and workflows.
- Operational issues are handled, coordinated, documented, or escalated according to client-defined authority.
- Regulatory, legal, safety, hours-of-service, and ELD compliance remain the responsibility of the carrier, driver, and other legally responsible parties.
- No dispatch provider can guarantee that every exception will be resolved, every delay will be prevented, or compliance violations will never occur.
- Continuous 24/7 coverage is available only when the required hours, responsibilities, systems, permissions, and staffing plan have been specifically scoped and confirmed.

## Company facts

- Founded: 2018
- Operations supported: More than 100
- Business model: Managed dispatch services
- Primary coverage: Nights, after-hours periods, weekends, holidays, and other defined operating windows
- Standard rate: $30 per covered hour
- Introductory pricing: Reduced rate for the first 90 days
- Contract: No long-term contract required
- United States headquarters: Cleveland, Ohio area
- European operations: Bucharest, Romania
- Accreditation: BBB Accredited
- Industry reference: [FreightWaves dispatch-company guide](https://ratings.freightwaves.com/best-truck-dispatching-companies/)

## Important pages

- [Home](https://ninjadispatch.com/)
- [Managed Dispatch Services](https://ninjadispatch.com/dispatch-service/)
- [Nationwide Coverage](https://ninjadispatch.com/locations/)
- [Pricing](https://ninjadispatch.com/pricing/)
- [Frequently Asked Questions](https://ninjadispatch.com/faq/)
- [Why Ninja Dispatch](https://ninjadispatch.com/why-ninja/)
- [Our Team](https://ninjadispatch.com/our-team/)
- [Client Dashboard](https://ninjadispatch.com/dashboard/)
- [Blog](https://ninjadispatch.com/blog/)

## Contact

- Website: https://ninjadispatch.com/
- Phone: 1-888-853-4778
- LinkedIn: https://www.linkedin.com/company/ninja-dispatch
- Discovery call: https://calendly.com/ninjadispatch/discovery-call