Truck dispatching and Business Process Outsourcing (BPO) go hand in hand due to the unique demands of the trucking and logistics industry. But why should you consider outsourcing your dispatching operations to a company like Ninja Dispatch? Let’s explore some of the key reasons and benefits. It’s not just about cutting costs—it’s about working smarter, not harder.
Traditionally, up until 2020, there was a stigma around businesses that didn’t have employees working in an office. Remote work, especially in industries like logistics, was viewed as unconventional. But why was this the case?
The truth is, many companies have remained stuck in outdated models of finding talent, limiting their hiring options to employees who live within commuting distance of their office. But from a logical standpoint, this is a serious limitation. Companies, particularly those in the trucking sector, are missing out on a global talent pool simply because of geographical boundaries.
For many trucking companies, especially those based in rural or less populated areas, the available pool of talent is even smaller. In these situations, finding skilled dispatchers who can handle the complexities of the job becomes increasingly challenging. Outsourcing to a specialized company like Ninja Dispatch not only opens up access to highly trained dispatchers, but it also enables trucking businesses to focus on their core operations without worrying about the administrative and logistical complexities of dispatching.
By outsourcing, trucking companies can operate 24/7, leverage time zone advantages, and enjoy more scalable, reliable, and optimized operations. It’s not just a cost-saving solution—it’s a strategic move to enhance efficiency, reduce risk, and stay competitive in a rapidly evolving industry.
Night Shifts for America should be done in Europe
For trucking companies, outsourcing their night shifts to Europe makes perfect sense. With a +7 hour advantage over Eastern Standard Time, Ninja Dispatch in Bucharest is just waking up at 7 AM when it’s midnight in the U.S. This creates a seamless overlap—while America sleeps, our teams are fully alert and ready to handle operations.
Our European teams are led by American managers who understand both the U.S. market and work culture. This alignment ensures smooth communication and operations. It’s a win-win: the trucking company gets continuous, reliable coverage, while Ninja Dispatch and its dispatchers enjoy healthy, productive work schedules.
Trucking companies benefit immensely—they no longer need to worry about hiring, training, and maintaining a night shift. Instead, they gain a dedicated team of experienced dispatchers who understand the complexities of their operations.
For Ninja Dispatch, it’s about solving real problems. Many clients initially come to us to cover a single night shift, roughly 15-20% of their dispatching. But over time, we’ve grown to handle 65-100% of a company’s dispatching shifts. Our pricing is competitive, and our services speak for themselves, which is why all clients demand more dispatchers from our company. It’s the statistic we’re most proud of.
Night shifts are notoriously hard to fill and often unhealthy for workers. We’ve flipped that on its head. By turning America’s night shift into Europe’s day shift, we create a healthier work environment for our employees and peace of mind for our clients. Our teams are energized, and trucking companies sleep easy knowing their operations are in good hands.
Outsourced workers have higher performance
Outsourcing truck dispatching has proven to deliver higher performance levels compared to in-house teams. At Ninja Dispatch, we pride ourselves on employing the best dispatchers in the industry, consistently outperforming competitors in both efficiency and reliability.
How good is Ninja Dispatch?
We excel at what we do because we operate with a laser-like focus on one mission: handling dispatching with precision and excellence. Much like ninjas, we come in to perform a specialized task without becoming entangled in internal company dynamics. This approach allows us to avoid the distractions that often arise within traditional in-house teams.
A common issue in many workplaces is the negative impact of office politics. Studies show that 66% of employees report that office politics result in decreased productivity. By outsourcing dispatching to Ninja Dispatch, trucking companies eliminate these internal distractions, ensuring that the focus stays on performance.
Our dispatchers are assessed solely on their results. There’s no room for office disputes or interpersonal conflicts. If a dispatcher underperforms, it’s immediately visible and addressed. The data speaks for itself—outsourced teams like ours can be up to 25% more efficient in task completion compared to in-house teams, thanks to our streamlined focus and clear objectives.
By separating ourselves from the internal culture of the companies we work with, we ensure a level of neutrality and performance that is difficult to achieve when dispatchers are part of the in-house team. Companies that outsource see an average 20% increase in operational efficiency and can reduce overhead by as much as 30%.
Ninja Dispatch is committed to driving those numbers even higher. Our clients trust us not just to handle their dispatching, but to enhance their overall logistics operations. We bring the results—and leave the office politics behind.
The Future of Truck Dispatching is Outsourced
Outsourcing your truck dispatching to a specialized team like Ninja Dispatch is more than just a smart business move—it’s the future of the industry. By leveraging the time zone advantage, eliminating office politics, and focusing purely on performance, your company can operate around the clock with a dedicated team of expert dispatchers. With the efficiency gains and cost savings that come from working with an outsourced truck dispatcher, you’ll be able to focus on what matters most—growing your business.
At Ninja Dispatch, we provide tailored solutions to meet your unique needs, whether you require coverage for night shifts or full dispatch operations. We have a proven track record of increasing efficiency, reducing overhead, and optimizing logistics for trucking companies across the U.S. When you partner with us, you gain access to the best dispatchers in the world, backed by a leadership team that understands the complexities of the American trucking industry.
Don’t settle for outdated, inefficient in-house systems. Contact Ninja Dispatch today to learn more about how an outsourced truck dispatcher can transform your business. We’re ready to help you improve your operations and take your logistics to the next level.
Get in touch with us today and let Ninja Dispatch handle the hard work—so you can focus on driving your company’s success.
