Aerial view of a busy supply chain warehouse.

Managed night and after-hours dispatch for trucking carriers, freight brokers, and logistics 3PLs.

Your Office Closes. Your Freight Doesn’t. Neither Do We.

While your team is home, we keep drivers moving, customers informed, and every overnight issue documented before morning.

No hiring. No training. No overnight management.

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Google ★★★★★ Since 2018 Listed by FreightWaves BBB Accredited
DriversGet answers fast, all night.
CustomersGet updates before they ask.
ManagersWake up to a documented handoff.
BusinessRuns like a true 24/7 operation.
Inside Ninja Dispatch

Meet the team behind your nights.

Founder Ted Stroie and Director of Operations John Contu share how Ninja Dispatch started, why we built the company around after-hours coverage, and why tracking a load isn’t the same as handling what happens next.

Ted StroieFounder
John ContuDirector of Operations
43-minute conversation
Read the Full Story Watch on YouTube
How It Works

Most managed night dispatch launches take two to three weeks.

Simple accounts may launch in about one week. We first map the operation, confirm access, shadow the current team, and test the handoff so coverage begins with a defined scope.

1
Week One

Shadow & learn.

We shadow your current operations staff and learn your lanes, customers, drivers, escalation rules, TMS, ELD, and SOPs.

2
Week Two

We build your overnight operation.

Assigned dispatchers, shift-manager oversight, documented workflows, backup coverage, and account-specific instructions built around how your team already works.

3
Week Three: Go Live

We manage the agreed coverage window.

Inside the approved scope, we handle check calls, driver support, load monitoring, customer updates, exception coordination, TMS notes, and clean passdowns.

What Stays Yours

You stay in control.

Your emails, logins, TMS, SOPs, customers, escalation rules, and final authority stay with you.

What Changes

Your nights become structured and documented.

Drivers have a defined support path, covered freight is monitored, and your day team receives a documented handoff.

The Payoff
Operational ROI

Your morning starts with documented context.

The handoff identifies key overnight activity, completed actions, open items, and issues requiring daytime follow-up.

Business ROI

Add coverage without another night hire.

Reduce recruiting, payroll administration, overnight supervision, and dependence on a single person holding the shift together.

Your overnight shift gains a managed operating layer.

Covered drivers have a support path, active loads have defined monitoring, and your morning team receives the documented context it needs.

Why Our Model Wins

Four ways to cover nights.
Compare who manages the work.

The models differ in scope, oversight, and accountability. Ninja Dispatch provides a managed team for the defined overnight function, not an individual placement or message-taking service.

Managed Overnight Operations

A structured managed night solution.

We manage the agreed coverage window: supporting drivers, monitoring covered freight, coordinating approved exceptions, updating systems, and preparing the morning handoff.

✓ 100+ operations covered since 2018  •  Listed by FreightWaves  •  BBB Accredited

Driver Ops

✓ Check calls
✓ HOS visibility
✓ Load details
✓ Defined escalations

Freight Ops

✓ Load monitoring
✓ Appointment tracking
✓ TMS updates
✓ Documentation

Customer Ops

✓ Status updates
✓ Broker communication
✓ SOPs followed
✓ Morning passdowns
Managed coverage reduces dependence on one night hire.
If one person quits, gets sick, or misses a call, the shift becomes exposed. A managed team adds documented processes, oversight, and planned backup coverage.
In-House / On-Call

Your team was not built to work nights.

— People sleep through calls
— Home time gets interrupted
— Day staff burns out
— Full payroll, even on slow nights
Single point
of failure.
Staffing Agency / BPO

You may get labor, not managed ownership.

— Commonly places a person
— May not specialize in logistics
— You may still train and manage
— Turnover can still expose you
You manage
the solution.
Call Center / Answering Service

Messages are not operations.

— Primarily takes messages
— Commonly uses shared queues
— May not specialize in freight
— Usually does not run your TMS or loads
You still own
the night.

Ready to hand off the night?

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Who We Work With

If freight moves after hours, we can help cover it.

Ninja Dispatch supports companies that need freight coordination, logistics management, and after-hours operations covered without hiring another full-time team.

We cover the freight operations function, not just the phone.

Whether you call it night dispatch, freight coordination, track-and-trace, after-hours logistics, or overnight operations support, the goal is the same: drivers supported, freight monitored, customers updated, and the morning team walking into answers.

Carriers & Fleets

Managed night dispatch for trucking operations.

For fleets that need drivers supported, check calls completed, loads monitored, and exceptions coordinated after the day office closes.

Driver support
Check calls
Load monitoring
HOS and load details
Morning passdowns
Night Dispatch Service
Brokers & 3PLs

After-hours logistics coordination.

For teams that need carrier follow-up, track-and-trace, shipper updates, and exception coordination through the night.

Track-and-trace
Carrier follow-ups
Customer updates
Exception coordination
Overnight documentation
Logistics Coordinator Coverage
Freight & Supply Chain Teams

Managed overnight operations support.

For companies that have customer commitments, freight visibility requirements, and operations that cannot wait until morning.

Your systems
Your SOPs
Your customer standards
Backup coverage
Continuity beyond one hire
Supply Chain Coordination
Refrigerated Freight & Food Logistics

After-hours dispatch for refrigerated freight.

For reefer fleets, food suppliers, producers and distributors that need temperature checks, carrier follow-up and customer updates after hours.

Current and set temperature checks
Driver and carrier communication
Pickup and delivery follow-up
Temperature exception escalation
Documented morning handoffs
Reefer Dispatch Services

Hiring gives you a person. Ninja Dispatch gives you the covered freight operations function.

Full Overnight Visibility

Outsource the work. Keep the visibility.

My Ninja Dispatch is our client dashboard for managed night dispatch. It gives authorized client users visibility into assigned team members, documented activity, SOPs, and account performance during the covered window.

My Ninja Dispatch example view Illustrative
142Check calls tonight
0Open exceptions
Load #48120 delivered on time
Driver check call logged at 02:14
Detention flagged & broker notified
Morning passdown ready at 06:00

See who’s on your account

View assigned team members, account roles, experience details, and performance information relevant to your covered operation.

Covered shifts documented

Review check calls, load updates, exceptions, actions taken, and items still requiring follow-up before the day team resumes.

Your account SOPs in view

Review and update account procedures, track agreed service measures, and flag changes as your operation evolves.

Managed coverage with a client-facing operations dashboard.

Explore the Dashboard
Why Ninja Dispatch

Why transportation teams choose a managed service, not another hire.

Dispatcher-run since 2018, listed in FreightWaves’ dispatch company guide, and BBB Accredited.

Ninja Dispatch was founded in Northeast Ohio with one goal: give trucking companies, freight brokers, and logistics providers a fully managed dispatch operation without the burden of recruiting, training, scheduling, and supervising another after-hours department. Today, our managed team provides night dispatch, driver support, freight coordination, and documented operational visibility for transportation companies across North America.

Hiring a dispatcher

There is a practical difference between hiring a dispatcher and using a managed dispatch service. When you hire a dispatcher, you manage the person, schedule, absences, learning curve, and backup plan.

Ninja Dispatch

With Ninja Dispatch, you place a defined coverage window behind a managed team and documented process. Depending on the approved scope, our work can include third-shift dispatch, after-hours load monitoring, ELD visibility, check calls, driver communication, broker coordination, TMS updates, and documented handoffs across your existing systems.

100+ operations covered since 2018 FreightWaves company guide BBB Accredited My Ninja client operations dashboard
Explore Managed After-Hours Coverage
Driver-Focused Coverage Night & After-Hours Driver Manager Driver calls, breakdowns, detention, advances, dock issues, and overnight driver support.
Full Night Operations Night & After-Hours Fleet Manager Drivers, loads, customers, exceptions, TMS updates, and scoped overnight fleet coordination.
Why Fleets Choose Ninja See the FreightWaves listing

Existing Systems, Account-Specific Setup

Experience with the tech you already use.

McLeod-Experienced Dispatchers

We assign team members with relevant McLeod experience, then complete account-specific onboarding for your configuration, permissions, SOPs, and escalation rules before go-live.

McLeod Dispatch Services

Samsara-Experienced Dispatchers

With approved access, we can monitor assigned vehicle and driver information, follow defined alerts, support driver communication, and document issues for escalation and handoff.

Samsara Dispatch Services

Motive, Portals & Other Tools

We scope each system, permission, and workflow during onboarding. Relevant platform experience can reduce the learning curve, but account-specific setup and testing still come first.

All Dispatch Services

Platform names are trademarks of their respective owners. Ninja Dispatch is an independent service provider and is not affiliated with or endorsed by the platform vendors named above.

Ready to Stop Staying Up Until 2 AM?

Put your defined overnight and after-hours coverage behind a managed team. Drivers have a support path, covered freight stays visible, key activity is documented, and your office receives a structured morning handoff.

Get Me Coverage
A 30-minute discovery call. Most launches take 2–3 weeks, and simple accounts may launch in about one. Reduced introductory rate for the first 90 days, with no long-term contract required.
Questions? Visit our managed dispatch FAQ.