Aerial view of a busy supply chain warehouse.

Managed night and after-hours dispatch for trucking carriers, freight brokers, and logistics 3PLs.

Your Office Closes. Your Freight Doesn’t. Neither Do We.

Dedicated, professionally managed night and after-hours dispatch for U.S. trucking and logistics companies. Experienced dispatchers, trained backup coverage, and operational oversight, without building another internal shift.

No hiring. No training. No overnight management.

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Google ★★★★★ Since 2018 Listed by FreightWaves BBB Accredited
DriversGet answers fast, all night.
CustomersGet updates before they ask.
ManagersWake up to a documented handoff.
BusinessRuns like a true 24/7 operation.
The problem

Your day shift shouldn’t have to work all night.

Trucks keep moving after the office closes. So do the problems.

Drivers still need answers, customers still expect updates, pickups slip, and equipment breaks down at 2 AM.

Someone has to handle it every night, weekends and holidays included. The usual fixes all leave that problem with you.

The usual fixes

Day staff on callCalls get slept through, and your best day people slowly burn out.
A night hireHard to recruit, one person to manage, and a gap every time they’re out or quit.
An answering serviceMessages get taken. Problems don’t get solved, and your TMS doesn’t get updated.
A staffing agencyA placed person you usually still train, supervise, and replace.

Ninja Dispatch is the managed alternative: we run the night for you.

How it works

Dedicated to your operation. Supported by ours.

Our dedicated dispatch services start with a dispatcher assigned to your account, not a shared queue switching between unrelated trucking companies all night.

On your account

Your dedicated dispatcher

Learns your operation and works it the way your team does:

  • Drivers and fleet
  • Customers and their requirements
  • Routes and recurring facilities
  • Your TMS and telematics
  • Your SOPs
  • Your escalation rules
Behind your account

An experienced team

Shift-manager oversightEvery covered night is supervised, with a direct escalation point.
Training and quality reviewDispatchers are trained on your account and their work is reviewed.
Trained backup coverageIf your dispatcher is out, a trained backup keeps the night covered.
Founder-led onboardingTed personally onboards every new client and builds the procedures.
One dedicated operation. An experienced team behind it.

You stay in control. Your emails, logins, TMS, SOPs, customers, escalation rules, and final authority stay with you.

What clients say

The night shift, off their plate.

In our client’s own words.

We have had issues with staffing night shifts, having that off our plate is assurance that the jobs being managed and we know there’s quality personnel on.

The thing I love about Ninja Dispatch is how responsive they are. If a question is asked they are on top of it. If there is ever a situation, I know they’re looking after a solution very quickly.

Kevin HuffCoreTrans, Somerset, KY
100+ operations covered since 2018 Listed in FreightWaves’ dispatch company guide BBB Accredited
What we handle

Real dispatch work. Real operational responsibility.

Overnight truck dispatch is more than watching dots on a map. This is what our dispatchers handle, every night, inside your approved scope and escalation rules.

Driver support

Fuel-card issues, equipment problems, driver questions, and the unexpected situations that come up on the road.

Customer updates

Shipment updates, delivery changes, customer-specific reporting, and escalations, so nobody wakes up wondering.

Shipment monitoring

Pickup and delivery progress, late loads, missed appointments, and the follow-ups they require.

Breakdowns

Assisting drivers, contacting approved vendors, communicating delays, and following your escalation procedures.

TMS administration

Load updates, notes, status changes, document handling, and the dispatch workflows your team relies on.

Exceptions

The complicated nights that need judgment, clear communication, and follow-through, documented for your morning team.

After-hours dispatch services by operation:

Carriers & fleets Brokers & 3PLs Supply chain teams Refrigerated freight Night driver manager Night fleet manager
Systems

Your systems. Your procedures. Our dispatchers.

We don’t sell software and we don’t move you onto ours. Our dispatchers log into the tools your team already uses and work them the way your team does.

  • Your logins and permissionsAccess is set up and approved by you, account by account.
  • Your workflowsLoad updates, notes, and statuses entered the way your day team expects to find them.
  • Tested before go-liveEvery system and workflow is scoped and checked during onboarding.
McLeod

Hands-on McLeod experience on our team. We learn your configuration, permissions, and SOPs before go-live.

McLeod dispatch services
Samsara

Experienced with Samsara’s driver and vehicle data, alerts, and messaging, worked through your approved access.

Samsara dispatch services
Motive & more

Experienced with Motive, plus the client portals, TMS, and telematics tools your operation already relies on.

All dispatch services

Plus the My Ninja Dispatch client portal: see who’s on your account, review documented shift activity, and keep your account SOPs in view.

Explore the Portal

Platform names are trademarks of their respective owners. Ninja Dispatch is an independent service provider and is not affiliated with or endorsed by those vendors.

Built by dispatchers

Built by dispatchers. Trusted with real operations.

Ninja Dispatch was founded in Cleveland in 2018 by a working dispatcher. Ted Stroie and Director of Operations John Contu share how it grew into a managed after-hours operation, and why tracking a load isn’t the same as handling what happens next.

Ted StroieFounder
John ContuDirector of Operations
43-minute conversation
Read the Full Story
Pricing and onboarding

Dedicated coverage. Straightforward pricing.

One clear hourly rate, and a simple path from the first call to dedicated coverage.

$30Per covered hour

Your dedicated dispatcher, shift-manager oversight, trained backup coverage, and a documented morning handoff.

Coverage schedules, onboarding requirements, holiday rates, and contract terms are set in your written scope. No long-term contract required.

Explore Pricing

From discovery to dedicated coverage

  1. Understand your operationWe review your schedules, customer requirements, systems, responsibilities, and escalation protocols.
  2. Build your coverage planWe set the account structure, operating procedures, staffing, and training requirements.
  3. Train and validateYour dispatchers train inside your approved systems and procedures, shadowing your team before go-live.
  4. Launch and manageCoverage begins with management oversight, performance reviews, and ongoing process refinement.

Most launches take 2–3 weeks. Simple accounts can launch in about one.

Ready to Stop Staying Up Until 2 AM?

Let’s talk about your operation, your coverage requirements, and whether Ninja Dispatch is the right fit for your team. A 30-minute discovery call, no pressure.

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No long-term contract required. Questions? Visit our managed dispatch FAQ.