Meet the Ninja Dispatch Team · Since 2018

Meet the logistics professionals behind every overnight shift.

Ninja Dispatch is not a staffing agency, call center, large corporation, or generic BPO. We are a dispatcher-built team of logistics professionals with experience supporting trucking fleets, freight brokers, drivers, and after-hours operations. Every account is trained on your systems, supported by hands-on leadership, and accountable to your operation.

✓ Built by Dispatchers ✓ Transportation Experience ✓ Hands-On Leadership ✓ Managed Overnight Operations

Founder & CEO

Teodor Stroie, Founder and CEO of Ninja Dispatch

Started in

Cleveland, Ohio

Based in

Bucharest, Romania

Teodor “Ted” J. Stroie

Built by a dispatcher. Not a boardroom.

I started Ninja Dispatch in 2018 after working directly with trucking companies and seeing the same overnight problem again and again. Companies either relied on someone in North America fighting exhaustion, or handed the shift to an overseas team without experienced management or real accountability.

I believed there was a better way. I was born and raised in the United States and now live in Romania with my family. That allows us to combine the service standards North American fleets expect with teams working during normal daytime hours in Europe. When it is midnight for our clients, our operation is beginning a focused workday.

I am still hands-on because I genuinely enjoy the operational work. I personally onboard every new client, help build the procedures, and remain involved after launch. Clients do not meet me during the sale and then get passed to someone they have never spoken with.

Seven years in, I still serve as shift manager across our client accounts. I review overnight operations, handle escalations personally, and check every shift against the standard we set in 2018. Most companies hand you off after the sale. At Ninja Dispatch, the person who builds your operation is the same person making sure it runs right every night.

If we make your business stronger, ours will naturally grow with it. That belief has kept Ninja Dispatch in business and growing steadily since 2018.
Teodor Stroie · Founder of Ninja Dispatch

✓

I remain directly involved beyond onboarding. I oversee the overnight operation, review account performance, help solve difficult situations, and make sure the quality we promise is the quality our clients actually receive.

“`

Meet Our Director of Operations

Experience from the road. Leadership inside the operation.

Ionut brings the perspective of a former driver and the calm, practical judgment required to lead a dispatch operation.

Director of Operations

Based in

Fort Lauderdale, Florida

Joined Ninja Dispatch

2021

Ionut “John” Contu

Former driver. Trusted operations leader.

Ionut and Ted first met through car hauling, when Ted was dispatching Ionut while he was still driving. Their working relationship began on the road, dealing with real schedules, customers, equipment, and the everyday pressure of keeping trucks moving.

Ionut joined Ninja Dispatch in 2021 to lead its car-hauling operation. Over time, his responsibilities grew naturally, and he moved into the role of Director of Operations.

Today, he oversees the day-to-day operating rhythm of the company, including dispatcher training, quality assurance, client escalations, and shift performance. He also leads the 16:00–00:00 Eastern shift from the United States.

He enjoys solving difficult logistics problems, particularly in time-sensitive automotive supply chains where timing, communication, and attention to detail matter.

Ionut is an integral part of why Ninja Dispatch is what it is today. He understands the driver’s side of the operation, takes quality personally, and has worked alongside Teodor since 2021 to build the company one account and one shift at a time.

Ana Tutuianu

The person awake alongside your freight. Every night.

Ana manages the overnight dispatch floor from Bucharest. When a driver needs help, a breakdown happens, or a load must be rerouted before morning, she is the direct escalation point.

Before joining Ninja Dispatch, Ana lived and worked in London, England. After returning to Romania with her husband, she brought years of supply-chain management experience supporting some of the world’s largest venues.

Today, she manages dispatcher assignments, monitors shift quality, and ensures every passdown is complete before your day team logs in. The shift-manager oversight on every overnight shift is Ana.

Shift assignments Driver escalations Quality control Morning passdowns

Your overnight dispatchers are never working without management. Ana remains present throughout the shift to resolve problems and prepare every account for the morning handoff.

Overnight Dispatch Manager

Based in

Bucharest, Romania

Professional background

International supply-chain management

Where We Operate

Three regions. One connected operation.

Ninja Dispatch began in Cleveland and grew into a global team of logistics professionals working across North America, Europe, and Southeast Asia. Our locations are different, but our standards, procedures, management, and accountability remain the same.

Founded in the United States

US North America

Cleveland, Ohio

The city where Ninja Dispatch started in 2018 and the foundation of our North American business and service standards.

European Operations

RO Europe

Bucharest, Romania

A central part of our European operation, where North American overnight hours align with a focused daytime work schedule.

Fort Lauderdale, Florida waterfront and skyline

U.S. Operational Leadership

US North America

Fort Lauderdale, Florida

Home to our Director of Operations and an important part of our U.S.-based leadership, quality control, and shift oversight.

Philippines skyline and business district

Global Dispatch Professionals

PH Southeast Asia

Philippines

Home to experienced members of our dispatch team working inside the same systems, procedures, management structure, and quality standards as the rest of Ninja Dispatch.

Global team. One professional standard.

Clients, drivers, and customers experience Ninja Dispatch as one connected operation—not a collection of separate locations. Our teams work inside the same systems, follow the same procedures, and communicate under the same account leadership. The person answering may be on the other side of the world, but the service should feel like they are sitting inside your office.

Connected across time zones

United States
Europe
Southeast Asia

How Our Global Dispatch Team Works

Professional communication. Consistent accountability.

A global dispatch team only works when it feels like one connected operation. Every dispatcher represents your company, works inside your systems, and follows the same communication and service standards.

Clear Communication

Drivers, brokers, and customers stay informed.

Strong truck dispatch starts with communication and organization. Drivers are treated respectfully, brokers receive timely updates, and customers are not left wondering what happened overnight.

Our team communicates through the channels each account requires, with an emphasis on fast, accurate information and professional representation.

Phone Email SMS TMS Updates Client Platforms

Dedicated Account Teams

Small, trusted teams—not a call-center queue.

We do not rotate unfamiliar dispatchers through your operation. Your assigned team learns your drivers, lanes, customers, systems, procedures, and escalation preferences.

Every account is supported by operational leadership, documented procedures, quality review, and backup coverage. You receive a managed dispatch operation rather than another individual employee to supervise.

Account Training Shift Oversight Quality Review Backup Coverage

Global delivery. Local-quality service.

Clients, drivers, brokers, and customers should not have to think about where a dispatcher is sitting. The experience should feel professional, familiar, and fully connected to your company every time the phone is answered.

One team · One standard

Speak Directly With Our Leadership

Meet the people who will help build your after-hours operation.

Start with a 30-minute conversation with Ted about your fleet, current coverage, operational pain points, and what a managed dispatch solution would look like. No scripted sales pitch and no handoff to someone unfamiliar with your operation.

Book a Call With Ted → Why Companies Choose Ninja

30-minute discovery call · Founder-led onboarding · No long-term commitment

We will review your hours, fleet size, systems, responsibilities, and escalation needs before recommending a coverage structure.