Meet the Ninja Dispatch Team · Since 2018

Meet the logistics professionals behind every overnight shift.

Ninja Dispatch is not a staffing agency, call center, large corporation, or generic BPO. We are a dispatcher-built team of logistics professionals with experience supporting trucking fleets, freight brokers, drivers, and after-hours operations. Every account is trained on your systems, supported by hands-on leadership, and accountable to your operation.

✓ Built by Dispatchers ✓ Transportation Experience ✓ Hands-On Leadership ✓ Managed Overnight Operations

Teodor “Ted” J. Stroie

Founder & CEO

Built Ninja Dispatch in 2018 and remains directly involved in client operations.

2018Founded

US → ROLocations

Hands-onLeadership

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Founder & CEO Teodor “Ted” J. Stroie

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Founder & CEO

Started in Cleveland, Ohio

Based in Bucharest, Romania

Leadership Hands-on since 2018

Teodor “Ted” J. Stroie

Built by a dispatcher. Not a boardroom.

I started Ninja Dispatch in 2018 after working directly with trucking companies and seeing the same overnight problem again and again. Companies either relied on someone in North America fighting exhaustion, or handed the shift to an overseas team without experienced management or real accountability.

I believed there was a better way. I was born and raised in the United States and now live in Romania with my family. That allows us to combine the service standards North American fleets expect with teams working during normal daytime hours in Europe. When it is midnight for our clients, our operation is beginning a focused workday.

I am still hands-on because I genuinely enjoy the operational work. I personally onboard every new client, help build the procedures, and remain involved after launch. Clients do not meet me during the sale and then get passed to someone they have never spoken with.

Since 2018, I have continued to serve as a shift manager across our client accounts. I review overnight operations, handle escalations personally, and check each shift against the standard we set when the company began.

If we make your business stronger, ours will naturally grow with it. That belief has kept Ninja Dispatch in business and growing steadily since 2018.
Teodor Stroie · Founder of Ninja Dispatch

I remain directly involved beyond onboarding. I oversee the overnight operation, review account performance, help solve difficult situations, and make sure the quality we promise is the quality our clients actually receive.

Ionut “John” Contu

Director of Operations

Former driver and operations leader responsible for quality, training, escalation, and shift performance.

2021Joined

FloridaBased

DriverBackground

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Director of Operations Ionut “John” Contu

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Director of Operations

Based in Fort Lauderdale, Florida

Joined Ninja 2021

Background Professional driver

Ionut “John” Contu

Former driver. Trusted operations leader.

Ionut and Ted first met through car hauling, when Ted was dispatching Ionut while he was still driving. Their working relationship began on the road, dealing with real schedules, customers, equipment, and the daily pressure of keeping trucks moving.

Ionut joined Ninja Dispatch in 2021 to lead its car-hauling operation. As the company grew, his responsibilities grew with it, and he moved naturally into the role of Director of Operations.

Today, he oversees the day-to-day operating rhythm of the company, including dispatcher training, quality assurance, client escalations, and shift performance. From the United States, he leads the 12:00–00:00 Eastern shift and helps maintain a clean transition into overnight operations.

He enjoys solving difficult logistics problems, particularly in time-sensitive automotive supply chains where timing, communication, organization, and attention to detail matter.

Dispatcher training
Quality assurance
Client escalations
Shift performance
Automotive logistics

Ionut understands the driver’s side of the business, takes quality personally, and has worked alongside Ted since 2021 to build the company one account and one shift at a time.

Ana Tutuianu

Overnight Dispatch Manager

Leads the overnight dispatch floor and provides management throughout covered shifts.

BucharestBased

OvernightShift Lead

Supply ChainBackground

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Overnight Dispatch Manager Ana Tutuianu

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Overnight Dispatch Manager

Based in Bucharest, Romania

Leadership Overnight dispatch floor

Background International supply-chain management

Ana Tutuianu

The person alongside your freight every night.

Ana manages the overnight dispatch floor from Bucharest. When a driver needs help, a breakdown happens, or a load must be rerouted before morning, she is the direct escalation point.

Before joining Ninja Dispatch, Ana lived and worked in London, England. After returning to Romania with her husband, she brought years of supply-chain management experience supporting some of the world’s largest venues.

Today, she manages dispatcher assignments, monitors shift quality, and ensures every passdown is complete before the day team logs in. The shift-manager oversight behind the overnight operation is Ana.

Shift assignments
Driver escalations
Quality control
Morning passdowns

Ana remains present throughout covered shifts to resolve problems, support the dispatch team, and prepare each account for a clean morning handoff.

Where We Operate

Three regions. One professional standard.

Ninja Dispatch began in Cleveland and grew into a global team of logistics professionals working across North America, Europe, and Southeast Asia. Our locations are different, but our procedures, management, and accountability remain the same.

North America Cleveland + Fort Lauderdale

Europe Bucharest operations

Southeast Asia Global dispatch professionals

Where it started

North America

Cleveland, Ohio

The city where Ninja Dispatch started and its U.S. service standards took shape.

Founded here in 2018

North America · Where it started Cleveland, Ohio Close Location

Cleveland, OhioUnited States

Cleveland · Where it started

Where the Ninja Dispatch standard began.

Cleveland is where Ninja Dispatch started in 2018 and where the foundation of its North American business and service standards was established.

RegionNorth America

Established2018

RoleCompany foundation

Its place in the operation: Cleveland anchors the U.S. business identity and the service expectations carried across every operating region.

European operations

Europe

Bucharest, Romania

North American overnight coverage aligned with a focused European workday.

European operations

Europe · European operations Bucharest, Romania Close Location

Bucharest, RomaniaEurope

Bucharest · European operations

North American nights. A focused European workday.

Bucharest is a central part of Ninja Dispatch’s European operation. Its location allows North American overnight hours to align with a normal daytime work schedule for the team supporting covered shifts.

RegionEurope

Primary roleEuropean operations

AdvantageDaytime alignment

Its place in the operation: Bucharest supports the overnight operating window while following the same procedures, leadership, and account standards.

Fort Lauderdale, Florida waterfront and skyline

U.S. operations leadership

North America

Fort Lauderdale, Florida

U.S.-based operational leadership, quality control, and shift oversight.

U.S. leadership & oversight

North America · U.S. Leadership Fort Lauderdale, Florida Close Location

Fort Lauderdale, FloridaUnited States

Fort Lauderdale · U.S. leadership

Operational leadership close to the client.

Fort Lauderdale is home to Ninja Dispatch’s Director of Operations and is an important part of U.S.-based leadership, quality control, escalation support, and shift oversight.

RegionNorth America

Primary roleOperational leadership

FocusQuality + shifts

Its place in the operation: Fort Lauderdale provides U.S.-based leadership and helps maintain a clean transition into overnight operations.

Philippines skyline and business district

Global dispatch team

Southeast Asia

Philippines

Experienced dispatch professionals working within one shared operating structure.

Shared dispatch standards

Southeast Asia · Global dispatch team Philippines Close Location

PhilippinesSoutheast Asia

Philippines · Global dispatch team

A global team working to one operating standard.

The Philippines is home to experienced members of the dispatch team working inside the same systems, procedures, management structure, and quality standards as the rest of Ninja Dispatch.

RegionSoutheast Asia

Primary roleDispatch professionals

StandardShared procedures

Its place in the operation: Team members work through the same account systems and management structure so service feels consistent regardless of location.

North America. Europe. Southeast Asia. One professional standard.

Clients, drivers, and customers experience Ninja Dispatch as one operation—not a collection of separate locations. The person answering may be on the other side of the world, but the service should feel like they are sitting inside your office.

How Our Global Dispatch Team Works

Professional communication. Consistent accountability.

A global dispatch team only works when it feels like one connected operation. Every dispatcher represents your company, works inside your systems, and follows the same communication and service standards.

Clear Communication

Drivers, brokers, and customers stay informed.

Strong truck dispatch starts with communication and organization. Drivers are treated respectfully, brokers receive timely updates, and customers are not left wondering what happened overnight.

Our team communicates through the channels each account requires, with an emphasis on fast, accurate information and professional representation.

Phone Email SMS TMS Updates Client Platforms

Explore after-hours dispatch

Dedicated Account Teams

Small, trusted teams—not a call-center queue.

We do not rotate unfamiliar dispatchers through your operation. Your assigned team learns your drivers, lanes, customers, systems, procedures, and escalation preferences.

Every account is supported by operational leadership, documented procedures, quality review, and backup coverage. You receive a managed dispatch operation rather than another individual employee to supervise.

Account Training Shift Oversight Quality Review Backup Coverage

See managed dispatch services

Global delivery. Local-quality service.

Clients, drivers, brokers, and customers should not have to think about where a dispatcher is sitting. The experience should feel professional, familiar, and fully connected to your company every time the phone is answered.

View coverage pricing

Start with a conversation

Talk with the people who will help build your after-hours operation.

In a 30-minute conversation, Ted will review your fleet, current coverage, systems, responsibilities, and the problems your team is handling after hours. You will leave with a clearer picture of what managed dispatch coverage could look like for your operation.

Book a 30-minute call Explore dispatch services

30-minute call Focused discovery

Founder-led onboarding Operationally involved

No long-term contract Flexible coverage

We will review your hours, fleet size, systems, responsibilities, and escalation needs before recommending a coverage structure.