Our team. Founded in Cleveland, Ohio, in 2018.

It’s 2 AM. Something Breaks. We Own It.

Ninja Dispatch was built by people who understand what happens when transportation operations don’t go according to plan. On every covered night, we take ownership of the dispatch responsibilities you hand us, handled within your procedures and escalation rules, with experienced leadership behind every account.

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Leadership

The people behind Ninja Dispatch.

Experienced leadership stands behind every Ninja Dispatch account, from onboarding and training to overnight operations and escalation support.

Teodor Stroie, Founder and CEO of Ninja Dispatch

Founder & CEO

Ted Stroie

Bucharest, Romania

Ted started dispatching in 2015 and founded Ninja Dispatch in Cleveland in 2018 after seeing the same overnight problem again and again: exhausted in-house staff or overseas teams without experienced management. Born and raised in the U.S. and now based in Bucharest, he personally onboards every new client, builds the account procedures, and still works as a shift manager, reviewing overnight operations and handling escalations himself.

Responsible forClient onboarding, account procedures, and escalations

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Ionut John Contu, Director of Operations at Ninja Dispatch

Director of Operations

John Contu

Fort Lauderdale, Florida

John knows the driver’s side of the job firsthand. He met Ted while driving on Ninja Dispatch’s first car-hauling account, with Ted dispatching him. He joined in 2021 to lead the car-hauling operation and grew into Director of Operations. Today he runs dispatcher training, quality assurance, client escalations, and shift performance, and leads the 12:00–00:00 Eastern shift from the U.S.

Responsible forDispatcher training, quality assurance, and U.S. shift leadership

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Ana Tutuianu, Overnight Dispatch Manager at Ninja Dispatch

Overnight Dispatch Manager

Ana Tutuianu

Bucharest, Romania

Ana manages the overnight dispatch floor from Bucharest. She brings years of supply-chain management experience from London, where she supported some of the world’s largest venues. When a driver needs help, a truck breaks down, or a load has to be rerouted before morning, she is the direct escalation point. She manages dispatcher assignments, monitors shift quality, and makes sure every passdown is complete.

Responsible forThe overnight dispatch floor and your morning handoff

Why we started

Built by dispatchers. Not a boardroom.

Ninja Dispatch was founded in Cleveland in 2018, built from firsthand dispatch experience and designed around how U.S. trucking actually runs at night.

It’s managed by people who understand drivers, customers, transportation systems, and the exceptions that don’t wait for morning.

Read the full story

Ted Stroie and John Contu on how Ninja Dispatch started. 43 minutes.

How your account is staffed

Your account. Your team.

Your account is supported by dedicated dispatchers, experienced management, and trained redundancy, not a revolving pool of unfamiliar agents.

DedicatedThe same dispatchers learn your drivers, lanes, customers, and systems.
TrainedOnboarded on your SOPs, TMS, and escalation rules before go-live.
SupervisedA shift manager oversees every covered night.
Backed upTrained backup dispatchers keep coverage going when someone is out.

We work the way your account works: phone, email, SMS, TMS updates, and your client platforms.

Your night, our day

Your night. Our day.

The time difference means much of the U.S. night shift falls during normal working hours in Romania, where part of our dispatch team works.

Live local times

U.S. Eastern Time2:00AMOvernight coverage
Bucharest, Romania9:00AMDaytime operations

Same procedures, same leadership, same shift-manager oversight across our whole team. We’ll walk you through exactly how your account would be staffed during your discovery call.

The time difference shifts briefly around daylight-saving changes. The clocks above always show the actual local time.

The thing I love about Ninja Dispatch is how responsive they are. If a question is asked they are on top of it. If there is ever a situation, I know they’re looking after a solution very quickly.
Kevin HuffCoreTrans, Somerset, KY

Your Nights. Our Responsibility.

From routine updates to unexpected overnight problems, our dedicated dispatchers work within your procedures and systems, with experienced leadership and trained backup support behind them.

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No long-term contract required.