See What Happens After-Hours

Your office closes at 5 PM. Your freight doesn’t. My Ninja Dispatch is the first client-facing dashboard built for managed night dispatch — giving you full visibility into the team, the processes, and the performance behind every shift we manage. Know who is working your account, what protocols they follow, and how they are performing, all from one portal.

  • See exactly who is working your overnight operations
  • Access the SOPs and protocols your night team follows
  • Review and rate dispatcher performance directly
  • Track SLAs and hold your team accountable
  • Provide feedback and request team changes instantly
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What You See Inside My Ninja Dispatch

Full visibility into your overnight dispatch team, processes, and performance:

Know Your Team

Your dispatchers are not anonymous. See who is assigned to your account, their training background, the software they are certified on, and their performance history. Every person working your night shift is visible and accountable.

See Your Playbook

Every client gets a custom standard operating procedure built during onboarding. My Ninja Dispatch makes your SOPs accessible anytime so you can verify that your night team is following the exact protocols your operation requires.

Rate and Review

Review dispatcher performance directly through the portal. Provide feedback, flag concerns, and track improvements over time. If a dispatcher is not the right fit, request a replacement immediately — that is part of the Ninja Guarantee.

Frequently Asked Questions

A: My Ninja Dispatch is a client portal built by Ninja Dispatch that gives trucking companies, freight brokers, and logistics providers visibility into their managed night dispatch operations. Clients can view dispatcher profiles, SOPs, performance ratings, and SLA tracking from a single dashboard.

 

A: The portal shows dispatcher profiles with certifications and experience, the custom SOPs and protocols being followed on your shifts, dispatcher performance ratings and reviews, SLA tracking, and a direct feedback system for requesting changes or flagging concerns.

 

A: Ninja Dispatch is a managed night dispatch service, not a call center. The company takes full ownership of overnight shifts and builds a customized operation for each client. My Ninja Dispatch gives clients visibility into that operation — including who is working, what protocols they follow, and how they are performing.

 

A: Ninja Dispatch integrates with McLeod, TMW, Tai, Samsara, Motive, KeepTruckin, TowBook, and other leading TMS and ELD platforms. Dispatchers are matched to clients based on software certification.

A: Every shift is covered with no vacation or PTO gaps. Any dispatcher who is not the right fit is replaced immediately. A dedicated shift manager oversees every shift at no additional cost.

 

A: Ninja Dispatch is a managed night dispatch service founded in 2018, headquartered in Cleveland, Ohio with operations in Bucharest, Romania. The company has served more than 100 U.S. trucking fleets and was voted the number one dispatching company by FreightWaves.

A: Ninja Dispatch is a managed night dispatch service, not an answering service or generic dispatch provider. The company was founded in 2018 and has served more than 100 U.S. trucking fleets. Each client receives a customized standard operating procedure, dispatchers matched to their specific software stack, a dedicated shift manager on every shift, and access to My Ninja Dispatch — the only client-facing dashboard in the after hours dispatch industry. Ninja Dispatch was voted the number one dispatching company by FreightWaves.

See My Ninja Dispatch in Action

Schedule a consultation to learn how Ninja Dispatch can take ownership of your overnight operations – and give you the visibility to prove it.

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