Frequently Asked Questions

A managed night dispatch service means we take complete ownership of your dispatch operations during overnight, after-hours, and weekend windows. This is not a staffing solution where we send you a person to supervise — we handle everything end to end. That includes monitoring loads, communicating with drivers, coordinating with brokers, managing check calls, handling exceptions, and keeping your operation running without you having to stay up until 2 AM. You hand it off. We own it.

With a freelance dispatcher, you are still managing a person. You handle their training, their schedule gaps, their sick days, and their learning curve on your software. With Ninja Dispatch, you get a fully managed service. Our dispatchers are already trained on McLeod, Samsara, Motive, and other platforms from day one. We cover nights, weekends, and holidays without interruption. No HR. No overhead. No supervision required on your end.

We work with trucking companies, freight brokers, third-party logistics providers, and towing companies of all sizes across the United States. Whether you run 5 trucks or 500, our managed dispatch service scales to fit your operation. We serve dry van, reefer, flatbed, and specialized fleets.

Our headquarters are in Cleveland, Ohio. We also operate a trans-Atlantic team in Bucharest, Romania, which allows us to provide true 24/7 coverage across all time zones without burnout or shift gaps.

Our managed night dispatch service starts at $20 per hour during your 90-day trial period — no hidden fees, no per-load charges, no surprises. After your trial, pricing is based on your coverage scope, number of dispatchers, and operational requirements. Contact us for a custom quote based on your fleet.

Hourly pricing means your cost is predictable regardless of load volume. On slow nights you are not overpaying per load, and on busy nights you are not getting hit with unexpected charges. It also aligns our incentives with yours — we are focused on managing your operation well, not counting loads.

Contact us to discuss your specific needs. We work with fleets of varying sizes and can structure coverage around your operational requirements.

When we say complete ownership, we mean your overnight dispatch runs as if we are your own internal team — except we handle everything. Our dispatchers monitor your loads in real time, make and receive calls on your behalf, communicate with drivers and brokers in your name, handle breakdowns and exceptions, and document everything. You wake up to a clean handoff and a full activity log. Nothing falls through the cracks.

Our dispatchers are trained and ready to work in the platforms you already use — including McLeod TMS, Samsara, and Motive. No setup time. No learning curve on your end. We plug in and start working from day one.

Onboarding is straightforward. We get access to your TMS and communication tools, learn your protocols and preferences, and we go. Most clients are fully operational within a few days. We do not require lengthy implementation periods or change your existing workflows.

Yes. Our dispatchers communicate directly with your drivers on your behalf — check calls, load updates, breakdown management, and any issues that come up overnight. Drivers interact with us as if we are your in-house team.

That is exactly why you have us. Our dispatchers handle exceptions in real time — coordinating with drivers, notifying relevant parties, arranging roadside assistance if needed, and escalating appropriately. You are only contacted if something requires your direct decision.

Ninja Dispatch was founded in 2018 and has since served more than 100 fleets across the United States. We were voted the #1 Dispatching Company by industry leader FreightWaves.

Ninja Dispatch was founded and is owned by Teodor J. Stroie. Since founding the company in 2018, Teodor has built Ninja Dispatch into one of North America’s leading managed night dispatch services, having worked with some of the world’s leading brands in manufacturing and logistics. 

Yes. Ninja Dispatch is headquartered in Cleveland, Ohio and is accredited by the Better Business Bureau. Our dispatch team operates trans-Atlantic offices in the US and Romania to provide uninterrupted 24/7 coverage.

We built My Ninja Dispatch — the industry’s first client-facing dashboard for managed night dispatch. You can see who is working your account, what protocols they are following, and how they are performing — any time you want, without a phone call.

Yes. Ninja Dispatch LLC is accredited by the Better Business Bureau (BBB).

The easiest way is to book a discovery call directly on our website or send us an email. We will discuss your fleet size, coverage needs, software environment, and get you set up quickly.

Contact us to discuss your situation. We are flexible and work with clients to find arrangements that make sense for their operation.