Supply chains don’t operate on a 9-to-5 schedule. Loads move overnight. Carriers need answers at 2 AM. Shipment exceptions don’t wait until morning. Cold chain deliveries have windows that can’t be missed. Distribution centers expect updates around the clock.
Most supply chain companies handle overnight coverage one of two ways — they either leave gaps in coverage and hope nothing goes wrong, or they hire internal staff to stay up all night managing exceptions that may or may not happen. Both options are expensive, inefficient, and unsustainable.
Ninja Dispatch provides a third option: a fully managed overnight dispatch service that takes complete ownership of your supply chain operations after hours. We monitor freight, communicate with carriers, manage exceptions, update your TMS, and hand your day team a clean morning report — every single night.
Most outsourced dispatch services operate like a black box — your office closes and you hope for the best. My Ninja Dispatch changes that. Our client-facing dashboard gives you real-time access to your dispatcher team, their certifications, your custom SOPs, and shift-by-shift performance data. Outsourced dispatch. In-house transparency.
Every active shipment monitored in real time. Nothing falls through because no one was watching.
Late arrivals, missed pickups, detention — handled the moment they occur. We coordinate solutions and escalate when required.
Check calls, ETA confirmations, and issue resolution — all night, all on your behalf. Tracking your loads for on-time delivery.
Every status change logged the moment it happens. Your team arrives to a fully current TMS every morning.
Shift-end reports documenting everything overnight — delivered to your team every morning.
Customer-facing portals kept current in real time throughout the night.
Managed service, not staffing We don’t send you a person to manage. We take complete ownership of your overnight operations — staffing, training, scheduling, and quality control handled entirely on our end. You get consistent coverage without the HR overhead.
Trans-Atlantic advantage Our team operates across Cleveland, Ohio and Bucharest, Romania — which means when it’s 2 AM in the US, it’s morning for part of our team. No burnout. No overnight shift fatigue. True 24/7 coverage without the coverage gaps that come with keeping US-based staff up all night.
Trained on your systems from day one Our dispatchers are already fluent in McLeod, Samsara, Motive, and other TMS and visibility platforms. No training required on your end. We plug in and go.
Custom SOPs for your operation We don’t use a one-size-fits-all playbook. Every client gets custom standard operating procedures built around their specific supply chain, their carriers, their clients, and their escalation protocols.
Ninja Dispatch supply chain dispatch services start at $20/hr depending on coverage scope, volume, and service requirements. No hidden fees. No surprises. We offer a 90-day trial period so you can experience the service before committing to a long-term agreement — because we’re confident you’ll want to stay.
Book a Discovery Call NowWe work with 3PLs, food and agriculture logistics companies, cold chain operators, manufacturing distributors, and any supply chain operation that requires overnight or after hours dispatch coverage. If your freight moves at night and you need someone managing it, we can help.
Yes. We work with food supply chain operations including poultry and protein distribution, cold chain logistics, and agricultural freight. Our dispatchers understand the strict delivery windows, temperature compliance requirements, and carrier coordination that food logistics demands overnight.
Most clients are fully onboarded within 1–2 weeks. We build your custom SOPs, get access to your TMS and visibility platforms, and run a brief overlap period with your current team before taking over overnight operations completely.
Our dispatchers are trained on McLeod, Samsara, Motive, and most major TMS and ELD platforms. If you use a platform not on that list, we assess it during onboarding — in most cases our team can learn a new platform quickly without affecting your coverage timeline.
Our dispatchers handle exceptions the moment they occur. We coordinate carrier responses, notify the appropriate parties, document everything in your TMS, and escalate to your on-call contact only when the situation requires a decision above our authority. You receive a full exception report each morning.
We offer a 90-day trial period so you can experience the service before committing to a long-term agreement. Most clients choose to stay long-term — but we want you to be confident before you commit.